Privacy Policy
This policy explains what information Complivare collects, how we use it, and the choices you have. Personal information is handled under applicable Canadian and Ontario privacy law.
1. Information we collect
- Account information: your email address and authentication details when you create an account or sign in.
- Product and regulatory information you submit: product names, intended use, label claims, ingredients, and any documents or text you provide to the classification and other tools. Please do not include personal health information about individuals.
- Assessment results: classifications and reports you choose to save to your account.
- Usage and device data: pages visited, feature usage, approximate location derived from IP address, browser type, and tool usage counts used to apply plan limits.
- Daily search limit (MDALL lookup): if you use the MDALL lookup without an account, we limit the number of searches per day. To apply that limit we use a randomly generated anonymous session identifier stored in your browser and a one-way hash of your IP address. These are used only to apply the limit and prevent abuse; they are not used to identify you. The counters are kept only as long as needed to apply the daily limit.
- Communications: messages, feedback, and lead or waitlist forms you send us.
2. How we use it
- To provide the tools, generate assessments, and save your results.
- To enforce usage limits, prevent abuse, and keep the service secure.
- To improve product quality and understand how features are used.
- To respond to you and, where you have agreed, send product updates. You can unsubscribe at any time.
3. AI-assisted processing
4. Service providers
We use trusted providers to run the service. They process information on our behalf and only as needed to provide their services.
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication and server functions |
| Vercel | Website hosting and delivery |
| Anthropic and OpenAI | AI classification, summaries and text embeddings |
| Google (Tag Manager / Analytics) | Website analytics |
Some providers store or process information outside Canada, including in the United States, where it may be accessible to courts and authorities under local law. We do not sell personal information.
5. Retention
We keep account information and saved assessments while your account is active. You can request deletion at any time (see below). We may retain limited records where required for security, legal or accounting purposes.
6. Safeguards
We use access controls, encryption in transit, and per-user data separation. No system is perfectly secure; if a breach creates a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner of Canada as required.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information, or withdraw consent to AI processing, by emailing info@complivare.com. We will respond within the time required by law. If you have a concern about how we handle your personal information, contact our privacy contact below and we will review it. You may also contact the Office of the Privacy Commissioner of Canada if a concern is not resolved.
8. Cookies and analytics
We use analytics tags to understand site usage. You can block or clear cookies in your browser settings; some features may not work as intended without them.
9. Changes
We will update this page when our practices change. Material changes will be communicated to account holders.
10. Contact
The North Venture Inc. (Complivare) · info@complivare.com
Privacy contact: the person designated by The North Venture Inc. to oversee how we handle personal information can be reached at the address above. Questions, access requests and complaints are directed there.